* { box-sizing: border-box; margin: 0; padding: 0; }
body { font-family: 'Segoe UI', system-ui, sans-serif; background: #f4f6f8; color: #1f2933; }
.shell { display: flex; min-height: 100vh; }
.sidebar { width: 220px; background: #0a2540; color: #cdd9e5; display: flex; flex-direction: column; padding: 20px 0; }
.logo { font-size: 20px; font-weight: 700; color: #fff; padding: 0 20px 20px; }
.logo span { color: #00a651; }
.sidebar nav { display: flex; flex-direction: column; flex: 1; }
.sidebar nav a { color: #cdd9e5; padding: 12px 20px; text-decoration: none; font-size: 14px; }
.sidebar nav a:hover { background: #123a5e; color: #fff; }
.logout { color: #ff8a80; padding: 12px 20px; text-decoration: none; font-size: 14px; }
main { flex: 1; }
.topbar { background: #fff; border-bottom: 1px solid #e4e7eb; padding: 14px 24px; font-size: 14px; text-align: right; }
.flash { background: #e6f4ea; color: #1e7e34; padding: 10px 24px; font-size: 14px; }
.cards { display: flex; gap: 14px; padding: 24px; flex-wrap: wrap; }
.stat { background: #fff; border-radius: 10px; padding: 18px 22px; min-width: 150px; box-shadow: 0 1px 3px rgba(0,0,0,.06); }
.stat .n { display: block; font-size: 28px; font-weight: 700; color: #0a7d4f; }
.stat .n.warn { color: #d9822b; }
.stat .l { font-size: 12px; color: #7b8794; text-transform: uppercase; }
h2 { padding: 0 24px; margin: 8px 0 12px; font-size: 18px; }
.page-head { display: flex; justify-content: space-between; align-items: center; padding: 24px 24px 0; }
.page-head h2 { padding: 0; }
.btn { background: #00a651; color: #fff; padding: 9px 16px; border: none; border-radius: 6px; text-decoration: none; font-size: 14px; cursor: pointer; }
.grid { width: calc(100% - 48px); margin: 12px 24px; border-collapse: collapse; background: #fff; border-radius: 8px; overflow: hidden; }
.grid th { background: #f0f3f6; text-align: left; padding: 10px 12px; font-size: 12px; text-transform: uppercase; color: #52606d; }
.grid td { padding: 10px 12px; border-top: 1px solid #eef1f4; font-size: 14px; }
.grid tr.inactive { opacity: .5; }
.actions { display: flex; gap: 10px; align-items: center; }
.actions a { color: #0a7d4f; text-decoration: none; }
.link { background: none; border: none; color: #c0392b; cursor: pointer; font-size: 14px; }
.ok { color: #1e7e34; } .off { color: #c0392b; } .muted { color: #9aa5b1; text-align: center; }
.tick { color: #00a651; font-size: 10px; }
.form { background: #fff; margin: 12px 24px; padding: 24px; border-radius: 8px; max-width: 720px; }
.form .row { display: flex; gap: 16px; margin-bottom: 16px; }
.form label { flex: 1; display: flex; flex-direction: column; font-size: 13px; color: #52606d; gap: 5px; }
.form input, .form select { padding: 9px; border: 1px solid #cbd2d9; border-radius: 6px; font-size: 14px; }
body.auth { display: flex; align-items: center; justify-content: center; min-height: 100vh; }
.auth-card { background: #fff; padding: 36px; border-radius: 12px; width: 340px; box-shadow: 0 4px 20px rgba(0,0,0,.08); text-align: center; }
.auth-card h1 { font-size: 24px; margin-bottom: 6px; } .auth-card h1 span { color: #00a651; }
.auth-card p { color: #7b8794; font-size: 14px; margin-bottom: 20px; }
.auth-card input { width: 100%; padding: 12px; border: 1px solid #cbd2d9; border-radius: 8px; margin-bottom: 14px; font-size: 16px; text-align: center; }
.auth-card button { width: 100%; padding: 12px; background: #00a651; color: #fff; border: none; border-radius: 8px; font-size: 15px; cursor: pointer; }
.err { background: #fdecea; color: #c0392b; padding: 8px; border-radius: 6px; font-size: 13px; margin-bottom: 14px; }

.badge-pending,.badge-open { background:#fff8e1; color:#b7791f; padding:2px 8px; border-radius:8px; font-size:12px; }
.badge-approved,.badge-resolved { background:#e6f4ea; color:#1e7e34; padding:2px 8px; border-radius:8px; font-size:12px; }
.badge-rejected { background:#fdecea; color:#c0392b; padding:2px 8px; border-radius:8px; font-size:12px; }
.badge-in_progress { background:#e3f2fd; color:#1565c0; padding:2px 8px; border-radius:8px; font-size:12px; }
.badge-closed { background:#eceff1; color:#546e7a; padding:2px 8px; border-radius:8px; font-size:12px; }
.inline { display:inline; } .ticket-form { display:flex; gap:6px; align-items:center; }
.ticket-form select,.ticket-form input { padding:5px; border:1px solid #cbd2d9; border-radius:5px; font-size:13px; }